Privacy Policy

Lune Auto Electronics Ltd
Unit 1.4 – Halton Mill, Mill Lane, Halton, Lancaster, LA2 6ND
Tel: 01524 489480 | Email: info@luneautoelectronics.co.uk
Company No: 15321698

We are committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Contact details: name, address, email, phone number.
Order details: information about the products or services you buy, payment details (processed securely via our payment provider).
Technical data: IP address, browser type, pages visited, and cookies necessary for site functionality and analytics.
Communication data: emails, messages or notes of calls with us.

2. How We Use Your Data

To process and fulfil your orders and repairs.
To manage warranties, returns and after-sales support.
To respond to enquiries and provide customer service.
To improve our website and services (using anonymised analytics).
To meet legal, accounting and regulatory obligations.
With your consent, to send occasional marketing emails—you can opt out at any time.

3. Legal Basis for Processing

We process your personal data only when one of the following applies:

It is necessary to perform a contract with you (e.g. fulfilling an order).
It is necessary to comply with a legal obligation (e.g. tax records).
It is in our legitimate interests (e.g. to improve services) and your rights are not overridden.
You have given consent (e.g. marketing emails).

4. Sharing Your Data

We only share personal data with trusted third parties when necessary, including:

Payment processors (for secure transactions).
Couriers and shipping providers.
IT and website service providers (for hosting, email, analytics).
Legal or regulatory authorities when required by law.

We never sell your personal information to third parties.

5. Data Retention

We keep your personal data only as long as necessary for the purpose it was collected, including to satisfy legal, accounting or reporting requirements. For example, UK tax law requires us to keep basic customer and transaction data for at least six years.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data where it is no longer needed or you withdraw consent.
Object to processing or request restriction of processing in certain circumstances.
Request a copy of your data in a portable format.
Withdraw consent for marketing at any time.

To exercise these rights, email info@luneautoelectronics.co.uk.

You also have the right to complain to the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

7. Cookies

Our website uses essential cookies for site functionality and anonymous analytics cookies to help us improve our services. You can manage or disable cookies through your browser settings. See our separate Cookie Policy if available.

8. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse or alteration.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

10. Contact

If you have any questions about this policy or how we handle your data, please contact us at the details above.

Link to Full Terms

This Privacy Policy forms part of our full Terms & Conditions. In the event of any conflict, the Terms & Conditions will prevail.

Last updated: